Field service and trades
Every job, crew and update in one place
Work orders, schedules and job notes move from clipboards and text messages into a single system the office and the field share in real time.
Discuss your operationSoftware built around the way your business works
We design, build and support custom applications that replace paper, spreadsheets and disconnected tools, delivered at a fixed price.
Bytegate Systems helps growing companies move their operations off paper and spreadsheets and onto software designed for the way they actually work. We handle the full lifecycle, from the first conversation through years of support.
Fixed-price engagementsScope, cost and timeline agreed in writing before work begins.
Built to a high standardSecure, tested and dependable, with details shared during consultation.
Your systems, your accountsHosting is held in your company's name from day one.
Long-term supportMonitoring, maintenance and improvements after launch.
Get your time back for the work that matters
Most owners and managers lose hours every week to chasing paperwork, re-entering data and answering the same questions. The right system handles that work, so you and your team can focus on customers and growth.
Less administration
Forms, schedules, reminders and follow-ups run on their own instead of on someone's memory.
Fewer mistakes
Information is entered once and shared everywhere it is needed, so nothing is copied twice or lost.
A clear view of the day
Everyone sees what is scheduled, pending and complete without calling the office to ask.
Off-the-shelf software or a system built for you
Packaged software is built for the average business. We start with the way yours already works, then make it better.
| Compared on | Off-the-shelf software | A Bytegate system |
|---|---|---|
| Fit | You change your process to match the software. | The software matches your process, then improves it. |
| Features | You pay for features you never use and work around the ones that are missing. | Only what your business needs, including the parts no one else offers. |
| Changes | New features depend on the vendor's roadmap. | Request a change, receive a quote, and we build it. |
| Your data | Held on the vendor's platform, on the vendor's terms. | Held in accounts in your company's name. |
| Training | Help articles and generic video tutorials. | Hands-on training for your team and written manuals for your system. |
| Support | A ticket queue shared with every other customer. | Direct support from the people who built your system. |
Services
We build web applications for the work that generic software handles poorly, then keep them secure and up to date.
Booking and request management
Online requests that your team reviews, schedules and confirms in one place.
Customer and client portals
Secure self-service access to orders, documents, status and account history.
Scheduling and dispatch
One shared schedule for people, equipment and jobs, with conflict checks.
Inspections and field records
Checklists, notes and photos captured on a phone and available to the office immediately.
Internal operations tools
Applications with user permissions and a full audit trail to replace fragile spreadsheets.
Dashboards and reporting
The figures that run your business in one view, connected to the tools you already use.
Built for operations of every kind
Every business runs on a process. We learn yours and build the software around it.
Professional and client services
Client work without the paper chase
Appointments, intake forms and client documents are collected online and organized automatically, so your team spends its time on clients instead of paperwork.
Discuss your operation
Aviation operations
Operations where details cannot be missed
Trip sheets, crew schedules and document tracking move off whiteboards and into a system built for the pace and precision of flight operations.
Discuss your operation
Retail and local business
Run the business, not the paperwork
Orders, inventory, suppliers and customer records come together in one place, so the day is spent serving customers instead of updating spreadsheets.
Discuss your operationOur approach
A defined process with clear commitments at every stage. You know the scope, the cost and the timeline before development begins.
Consultation
We meet with you, on site in New England or by video anywhere, and walk through your day-to-day operations to see where a system would save the most time.
Scope and proposal
A written scope of work with a fixed price and delivery schedule. Changes are quoted before any work begins.
Build and review
We build to the agreed scope and walk you through working software for review and sign-off.
Training and launch
We train your team, deliver written manuals, and launch on accounts in your company's name.
With you long after launch
A new system only pays off when people use it well and it keeps up with your business. We stay involved on both.
Training for your whole team
We make sure everyone who uses your system is comfortable with it from the first day.
- Hands-on training sessions for owners, managers and staff
- Written manuals and quick-reference guides for your system
- Onboarding material for employees who join later
A system that grows with you
Need something added to a system we built? New features, reports, users or integrations are scoped, quoted and built without starting over.
- Monitoring, backups and updates handled for you
- New features quoted up front, before work begins
- Direct access to the team that built your system
Frequently asked questions
Answers to what clients most often ask before an engagement begins.
How is a project priced?
Each project is priced on its scope: the number of screens, user roles and integrations. After the consultation you receive a written proposal with a fixed price. That price changes only if the scope does, and any change is quoted before work begins.
How long does a project take?
Timelines depend on scope. Your proposal includes a delivery schedule, so you know the timeline before you commit.
Do you use AI in development?
Yes. AI-assisted development is a large part of what makes custom software practical for growing companies. Every change is tested and reviewed before release.
Will you train our staff?
Yes. Every launch includes hands-on training for your team and written manuals for your system, plus onboarding material for employees who join later.
Can you add to a system after it is built?
Yes. New features, reports, users and integrations are scoped and quoted before work begins, then built on top of your existing system.
What support is provided after launch?
Applications that include user accounts or customer data are delivered with a monthly support plan covering monitoring, backups, updates and time for improvements.
What happens if the engagement ends?
Your hosting accounts are in your company's name from the first day. If the engagement ends, you receive a written handoff report and we remove our access.
Do you work with clients outside New England?
Yes. Bytegate Systems is headquartered in New England and works with clients across the United States. Consultations, reviews and support all take place remotely, so location is never a constraint.
Schedule a consultation
Tell us about your business and what you would like to improve. We will reply to arrange a complimentary consultation, on site in New England or by video anywhere.